Technical Support Specialist (Saint-Eustache)

Job Description Spcialiste du soutien technique Saint-Eustache propos de Camlon RH Chez Camlon RH, nous nous assurons que chaque jumelage entre un candidat et une entreprise repose sur bien plus que des comptences : il sagit dun vritable fit humain, professionnel et culturel . Nous collaborons avec des employeurs passionns et des candidats curieux de spanouir dans des environnements stimulants et bienveillants. Poste: Spcialiste du soutien technique Lieu: Saint-Eustache Mode: Prsentiel entre 3 5 jours par semaine (selon les besoins oprationnels) Horaire: Lundi au vendredi - 12h00 (midi) 20h00 et un samedi sur 4 en rotation (Sur appel domicile avec reprise d''une demi-journe de cong la semaine suivante) Environnement de travail Rejoignez une quipe o linnovation et le service client se rencontrent. Vous travaillerez sur des solutions technologiques destines au domaine mdical, dans un environnement collaboratif et structur qui valorise la rigueur, lautonomie et la communication. Responsabilits principales Diagnostiquer et rsoudre les problmes signals par les clients via la ligne de soutien et assurer le suivi des cas. Offrir un soutien technique li la conformit des normes de retraitement des dispositifs mdicaux. Fournir un soutien distance aux techniciens lors dinstallations matrielles. Effectuer les installations logicielles et configurations utilisateurs distance. Collaborer avec les quipes TI locales pour assurer la connectivit des quipements tiers. Effectuer les mises jour des systmes. Travailler en troite collaboration avec les dpartements transversaux. Profil recherch Exigences: Minimum de 3 ans dexprience en TI. Exprience en support technique distance: Configuration rseau, Vrification d''adresse IP, intgration de nouveaux appareils, configuration d''imprimantes, etc Bilinguisme franais / anglais. Excellentes comptences en communication. Bonnes connaissances en configuration rseau. Orientation client marque. Atouts: Connaissance du milieu dentaire. Familiarit avec lquipement des baies de strilisation. Connaissance de Sales Force ou dun autre CRM. Notions de bases en SQL, Power Builder ou C# Pourquoi vous joindre lquipe Environnement technologique de pointe. Culture dquipe axe sur le partage et la croissance. Possibilits dapprentissage continu. Cotisation REER/Rgime assurances Prt(e) relever le dfi ? Faites parvenir votre CV Camlon RH ds aujourdhui ! Technical Support Specialist Saint-Eustache About Camlon RH At Camlon RH, we believe that great hiring is about more than matching skills. Its about ensuring a true fit between the person, the role, and the company culture. We work with passionate employers and talented professionals eager to grow in supportive, dynamic environments. Position: Technical Support Specialist Location: St-Eustache - 3 to 5 days on site Schedule: 12 pm to 8 pm (Monday to Friday) with some Saturday in rotation (on call at home - you will have a half vacation''s day in the following week) About the Role As part of the Steri Traces technical services team, you will provide expert support to our customers, dealers, and internal partners. You will assist with software deployments, hardware integration, IT troubleshooting, and continuous improvement initiatives to ensure a seamless customer experience. This role is ideal for a resourceful, customer focused individual with strong technical knowledge and excellent communication skills. Key Responsibilities Technical Support Provide Level 1 and Level 2 customer support by phone, email, and remote sessions. Diagnose and resolve software, hardware, and networking issues. Install and configure Steri Traces systems remotely for clinics, dealers, and IT teams. Support connectivity implementation in collaboration with dealer technicians and clinic IT departments. Perform troubleshooting related to network configuration, IP addressing, and device integration. Deployment & Hardware Receive, prepare, test, ship and document new hardware inventory. Support dealer and client technicians during onsite hardware installation. Perform Canada wide training sessions (remote or onsite) for dealer technicians on hardware, networking, and Steri Traces operation. Documentation & Process Improvement Document all support procedures and update knowledge base material. Provide CRM data entry and ensure accurate tracking of support activities. Identify opportunities to improve customer experience and contribute ideas to optimize product and support processes. Assist with R&D; projects as required, including testing, validation, and feedback. Required Skills & Qualifications Robust knowledge and hands-on experience in IT environments. Solid understanding of IP addressing, network configuration, and connectivity troubleshooting. Excellent communication skills in English and French customer oriented and able to simplify technical information. Supporting all of Canada. Strong problem-solving abilities with a structured and analytical approach. Ability to manage multiple tasks, prioritize, and work both independently and within a team. Experience providing remote technical support is an asset. Knowledge of Windows environments and basic networking tools. Familiarity with CRM systems (an asset). Dental or medical background (an asset). Profil Apply on Kit Job: kitjob.ca/job/2ndwr0