Assistant Manager (Saint-Eustache)

What you'll do Customer Service - Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer. - Leads the B2B Mark's Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer. - Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. - Support the customer experience through timely processing and movement of inventory to the salesfloor. Operations - Implement, communicate, and ensure compliance with all operating procedures, processes, and policies. - Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance. - Assists in preparation and execution of annual inventories. - Follows and ensures compliance of all corporate LP, cash and audit, and OH&S; policies and procedures. - Assumes responsibility for all operations of the store in the absence of the Store Manager. Training - Provides leadership to the team and consistently coaches and follows up to ensure the delivery the service model standards are provided to each customer. - Creates and communicates execution of Daily Game Plan for operations activities. - Communicates in a clear and concise manner to team, leading effective Shift Starter meetings / coaching sessions. - Follows up with the team to complete required training within timeframes. Leadership - Acts as a brand ambassador by promoting brands and culture. - Continually motivates team and performance through recognition programs, store contests, customer compliments, etc. - Maintain Mark's performance management expectations including progressive discipline where necessary. - Follows the disciplinary process consistently and impartially. - Promotes and maintains a positive and inspiring work environment (safe, inclusive, and empowering). What you bring - Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support. - Proven ability to build and manage a daily, weekly plan for the department and store. - Exceptional communication skills and organizational skills - Superior training and mentoring skills - 3-5 years retail experience required. - High energy, enthusiasm, and a drive to succeed. - Basic computer skills required. We're always looking for great talent! In addition to competitive pay, we offer: - Comprehensive benefits and retirement programs - Performance incentives - Other perks to support your well-being - Career growth opportunities and product discounts Our typical hiring range is between $34,800 and $52,200. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. Apply on Kit Job: kitjob.ca/job/2ptoy5