Full-Time Technical Support Specialist (Bedford)

Join TwinThread as a Full time Technical Support Specialist in Bedford, Nova Scotia, dedicated to solving complex customer challenges. Collaborate with technology teams and elevate customer communication through engaging content. At TwinThread, we seek a Technical Support Specialist passionate about helping clients navigate technical issues. In this role, you will troubleshoot incoming support requests, create knowledge base content, and support product quality assurance. Your engagement will ensure timely resolution of customer concerns and influence future product features. Key Responsibilities: - Triage all incoming technical support requests efficiently - Escalate unresolved issues to the Technology team - Create valuable knowledge base and video content - Test outgoing product releases for quality assurance - Provide input on product requirements and features Requirements: - Bachelor's or Associate’s degree in a technical field - Strong problem-solving and communication skills - 2+ years in technical support experience preferred - Knowledge of SQL and Azure Cloud Platform - Basic programming knowledge is a plus Bring your expertise to TwinThread and impact our growth and customer satisfaction. Apply on Kit Job: kitjob.ca/job/2pg5fj