Mechanical Engineer – Customer Service (Saint-Jérôme)

Introduction With innovative ropeways, the Doppelmayr teams set world records, create eye-catching highlights and generate enthusiasm among customers and passengers. We develop mobility solutions for the future and high-performance material transport systems for use all over the world. This is made possible by our employees, who implement our unique projects and continue to generate enthusiasm with innovative ideas. Doppelmayr Canada Ltd., located in the beautiful Laurentians region, offers you a unique opportunity to join a team of passionate professionals as a Mechanical Engineer – Customer Service. Our promise - A salary based on skills and experience. - Play a key role combining hands‑on field work with technical analysis. - Several weeks of vacation, plus more than a dozen additional days paid by the employer. - The chance to join a team of skilled professionals and contribute to a growing global group driven by the increasing demand for low‑impact, environmentally friendly mobility solutions. This position is based at our Saint‑Jérôme facility and requires occasional travel to support our clients in Eastern Canada. Responsibilities As a Mechanical Engineer – Customer Service, you will provide technical expertise for various projects and operating installations, as well as support for the management of periodic maintenance activities. You will also be responsible for managing certain service mandates and projects, performing load tests, and carrying out inspections of cableway and ropeway installations. You will work closely with our customers and regulatory authorities across Canada on various compliance‑related assignments for existing installations. - Handle technical customer service requests from our Canadian client base and coordinate the technical actions required to resolve reported issues. - Respond to calls from our 24/7/365 emergency line, on a rotating basis with other team members. - Provide technical supervision for maintenance services and contracts, as well as activities related to load testing (periodic load tests and preparation of related reports). - Perform inspections and audits of cableway installations. - Participate in internal and external training activities, as well as assist with the supervision and training of customers during the delivery of new cable transportation equipment. - Manage technical services and certain service projects in collaboration with, and with the support of, our engineering departments (Canada, United States, Austria, Switzerland). - Stay up to date on technological developments related to products and their impact on maintenance activities. - Work on compliance mandates for existing installations in collaboration with Canadian regulatory authorities (RBQ in Québec, TSSA in Ontario, and other provincial agencies). Your profile Education and Professional Qualifications - Bachelor’s degree in a mechanical engineering discipline - Member of the Ordre des ingénieurs du Québec (OIQ) or Engineer‑in‑Training (EIT / CPI) - Willingness to obtain a professional engineering license in Ontario and other Canadian provinces as required (fees covered by the company) Professional Experience - 3 to 5 years of relevant experience in a similar position Technical Skills - Solid knowledge and hands‑on experience in service, maintenance, commissioning, and repair of mechanical and electrical equipment - Electrical knowledge - Civil engineering knowledge - Project management experience - Proficiency with standard computer tools and 2D/3D design software (Microsoft Office Suite, Siemens NX, AutoCAD, SAP2000, etc.) - ASP Health and Safety on Construction Sites certification (an asset) Behavioral and Interpersonal Skills - Autonomy and initiative: Ability to make decisions and act independently in the field when facing unexpected technical issues. - Technical rigor: Absolute precision in diagnostics, failure analysis, and the preparation of service reports. - Consultative expertise: Customer‑focused approach aimed at providing sustainable solutions and high-level technical support. - Team spirit: Willingness to collaborate with internal departments (Engineering, Projects, Manufacturing) to optimize service delivery. - Resilience and troubleshooting: Ability to resolve critical issues under pressure while ensuring safety. Availability and Mobility Requirements - Availability to travel within Eastern Canada - Willingness to undertake short business trips within North America and, very occasionally, Europe - Valid driver’s license with no restrictions - Valid and unrestricted passport Languages - French: Advanced level (reading, writing, listening, and speaking). - English: Advanced level (reading, writing, listening, and speaking). French is the primary working language within the organization. English proficiency is required, as the position involves regular coordination of directives and technical support from the Doppelmayr/Garaventa Group, particularly for construction sites. The role also requires communication with various group entities or suppliers located outside Québec. These interactions may include technical discussions related to parts, interpretation of drawings, resolution of urgent field issues, and logistical follow‑ups. We offer - Accessible Workplace - Company cell phone - Dental care - Disability insurance - Employee assistance program - Extended health insurance - Free Parking Lot - Good traffic connections - International and national projects - Life insurance - On-site parking - Training opportunities You want to move further? Then apply directly to us! Questions? Our recruiting team is happy to help you! Naomi Groulx Human Resources Advisor Tel Doppelmayr Canada Ltd. 800, montée Saint-Nicolas Saint‑Jérome (Québec) J7Y 4C8 Canada Apply on Kit Job: kitjob.ca/job/2o27eh