Customer Experience Representative (Saint-Jérôme)

Mission

The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. Thanks to your organizational skills and communication abilities, you’ll be essential in understanding and anticipating the needs of our B2B clients. This position will allow you not only to contribute to our clients’ satisfaction, but also to support salesgrowth and increase Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!Responsibilities

Provide a warm and professional welcome to customers, visitors, and contractors, and coordinate their check-in according to established procedures Answer customer phone calls and transfer them in a qualified, respectful, and confidential manner Provide ongoing support to the Customer Experience team to optimize service quality and customer satisfactionEnter, validate, and update data in various systems and customer portals Prepare, format, and review various administrative documents Collaborate with various teams to support daily administrative operations Contribute to the continuous improvement of processes and the efficiency of administrative activitiesPerform any other related tasks related to administrative support and customer experience Are you the ideal candidate for this position? Don’t wait! Join an exceptional team today. Profile

Excellent command of French and functional business English to communicate with our English-speaking partners A positive, professional, and service-oriented attitude Resourcefulness and independence Excellent organizational skills and the ability to effectively manage priorities Attention to detail and a high degree of discretionAbility to thrive in a dynamic and collaborative environment Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) Strong interest in customer experience and customer service Perks

Group insurance plans tailored to your needs An RRSP with employer contributions to help you build a solid financial future An Employee and Family Assistance Program (EFAP) and access to a telemedicine service for a helping hand when needed A $2,000 referral bonus for bringing in colleagues who are as dedicated to their work as you are!A life outside of work thanks to time off for illness, personal needs, or family reasons Social activities to connect with your colleagues Support for your professional development to advance your career

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