Reception Supervisor (Mont-Tremblant)

Reception Supervisor About Us Nestled in the heart of Mont-Tremblant, our Residence Inn Marriott is the perfect address for travelers seeking comfort, efficiency, and relaxation. Joining our team means becoming part of a dynamic, modern, and welcoming work environment, surrounded by colleagues driven by a shared passion: providing exceptional customer service. What We Offer - Dynamic and collaborative work environment. - Opportunities for advancement and professional development. - Comprehensive benefits package. - Employee discounts on company accommodation and services. - Work-life balance is valued. - Preferential rates at all Marriott hotels Your Role As a Reception Supervisor, you are the primary point of contact for our clients, providing them with a warm, professional, and personalized welcome. You ensure the smooth coordination of reception operations, supervise a dynamic team, and collaborate with other departments to guarantee an outstanding customer experience. Responsibilities - Recruit, train and supervise reception staff, and manage working hours. - To offer courteous, productive and attentive customer service at all times. - Master the procedures, policies and tasks related to reception and ensure their implementation within the team. - Maintain smooth and effective communication with other hotel departments. - Perform reconciliations of customer accounts and packages, according to the establishment's standards, while avoiding any loss of revenue. - Ensure strict adherence to the hotel chain's standards. - Manage customer complaints proactively and professionally to ensure their satisfaction. - Perform any other related tasks requested by management to support reception operations. Profile Sought - Developed sense of customer service and hospitality - Natural leadership and ability to motivate a team - Rigour, professionalism and good prioritization Requirements - Relevant experience in a similar role, ideally in the hotel industry - Skills in supervision and team management - Excellent communication skills (oral and written) - Proficiency in IT tools related to hotel management (PMS, booking software, etc.) The use of masculine pronouns to refer to people is solely for the purpose of simplifying the text and is not intended to be discriminatory. Apply on Kit Job: kitjob.ca/job/2prr3v