Bilingual Collection Agent - Banking/Insurance, Saint John

Working with one of our top financial clients, this role calls for a Bilingual Collection Agent - Banking / Insurance. This position involves engaging with customers to support collections activities while delivering excellent service in both English and French. The role offers a dynamic work environment, opportunities for professional growth, and the chance to collaborate with a positive team.

Pay rate range (CAD): $17.60/hr– $23.18/hr

Responsibilities

Manage inbound and outbound calls to support collection efforts in a professional and courteous manner

Accurately record customer interactions and transaction details

Provide guidance and product information to customers based on their financial needs

Identify cross-sell opportunities and refer clients to appropriate banking partners

Escalate high-risk transactions or issues in accordance with policies

Support operational processes by ensuring all documentation is complete, accurate, and compliant with regulations

Contribute to team goals by meeting quality and productivity standards

Engage with internal teams and external customers to foster positive relationships

Adhere to all bank policies and regulatory requirements during all customer interactions

Desired Skill-Set

Excellent verbal and written communication skills in both English and French

Strong attention to detail and accuracy in documentation

Proficiency with MS Office applications (Excel, Outlook, PowerPoint)

Ability to work independently and manage time effectively

Previous experience in customer service or collections within a financial institution

Knowledge of banking products and financial services preferred

Experience in a call center environment is advantageous

Nice to Have

Prior banking or collections experience

Bilingual proficiency in French and English

Experience with collections management software or related applications

Knowledge of federal, state, or provincial regulations affecting collections

Proven ability to build rapport and handle customer inquiries with professionalism

BeachHead is an equal opportunity agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision-making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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