Administrative Assistant - #26-11825, Saint John

Location: Saint John, NB (4 days/week)

Duration: 12 months

Detailed Job Description

Provides service and / or sales support on a broad range of banking products and / or solutions to existing / prospective customers and/or partners. This role contributes to the growth of the business by developing and deepening new / existing relationships.

Customer Responsibilities

• Provide courteous, efficient, and professional customer service to ensure inquiries, sales, and/or issues are managed promptly and effectively under all conditions
• Engage customers / partners in conversation to understand and meet their current and future products and service needs by proactively providing them with information / guidance
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
• May identify cross-sell opportunities and/or refer customers/partners to internal partners
• Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
• Identify cross-sell opportunities and/or refer customers/partners to internal partners

Shareholder Responsibilities

• Contribute to the achievement of business objectives by identifying sales opportunities and referrals, enabling business growth
• Promote full suite of products, sales, services and banking capabilities
• Understand and apply operating policies and procedures
• Contribute to business objectives for Operational Excellence
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or high-risk transactions / activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all customer transactions / activities
• Be knowledgeable of and comply with Code of Conduct

Skills Required

• Verbal and written communication skills, customer service and negotiation skills
• Ability to work independently and manage one's time
• Ability to accurately document and record customer/client information
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus required
• 2-4 years financial and/or customer service experience required

Must-Have Skills

• Great communication
• MS suite

Soft Skills

• Attention to detail

Nice-to-Have

• Previous Banking Experience
• Bilingual – French and English strong asset

Recruiter Details:

Name: Navtej Singh

Email:

Internal ID: 26-11825

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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