Guest Services Manager At Gateway Sarnia

Ensure exceptional guest experiences as a Guest Services Manager at Gateway. This full-time role focuses on mentoring staff and delivering outstanding service in a vibrant environment. In this pivotal full-time role, you will lead a team, oversee Guest Services, and ensure compliance with regulations. Ideal candidates possess robust organizational skills, an eye for detail, and a cooperative approach. Your leadership will be essential in fostering teamwork, mentoring staff, and maintaining a safe work atmosphere. Key Responsibilities: • Manage team performance in Guest Services activities • Act as a key decision maker on the gaming floor • Resolve escalated customer experience issues • Collaborate on marketing initiatives and promotions • Ensure compliance with regulatory requirements Requirements: • Minimum five years in the gaming industry • At least three years in a management role • Solid customer service and leadership skills • Proficient in office software applications • Relevant post-secondary education preferred Lead the Guest Services team to enhance guest satisfaction and optimize financial performance at Gateway. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2of32r