Service Advisor, Sarnia

We are seeking a customer-focused professional who takes pride in delivering an exceptional service experience while managing a high-volume workload with professionalism and attention to detail. This role is ideal for an experienced advisor who builds trust quickly, communicates confidently, and thrives in a fast-paced dealership environment.

What You’ll Do

Deliver a professional and customer-focused experience from vehicle drop-off to delivery

Accurately open, manage, and follow up on detailed repair orders

Clearly explain service recommendations, timelines, and costs with confidence and transparency

Maintain proactive communication with customers throughout the service process

Work closely with technicians and internal departments to ensure efficient workflow and customer satisfaction

Manage customer concerns professionally and effectively

Build long-term customer relationships focused on retention and trust

Contribute positively to a collaborative and performance-driven team environment

What You Bring

Minimum 2+ years of Service Advisor experience in an OEM dealership environment

Strong customer service and relationship-building skills

Professional communication style and strong interpersonal skillsAbility to manage multiple priorities in a fast-paced environment

Strong organizational skills and attention to detail

Positive attitude and team-first mindset

Experience with dealership management systems; PBS experience is an asset

Ford experience is considered an asset, but not required

What We Offer

Competitive compensation based on experience (Expected earnings: $50,000–$75,000+)

Full benefits package

Ongoing training and development

Supportive and team-oriented culture

Career growth opportunities within a growing automotive organization

Why Join ? Sarnia Ford Lincoln is part of the Progressive Auto Group, a growing automotive organization committed to strong customer relationships, employee development, and operational excellence.

Located along the shores of Lake Huron, Sarnia offers an excellent quality of life with affordable living, beautiful waterfronts, beaches, trails, and a strong sense of community.

If you’re an experienced Service Advisor looking for a strong team environment and long-term career opportunity, we’d love to hear from you.

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