Technical support agent (Confederation Suburban Centre)

- Education: - Expérience: - Education - College/CEGEP - Tasks - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to identified difficulties - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Participate in the redesign of applications and other software - Provide business systems, network and Internet support to users in response to identified difficulties - Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software - Perform Web-server backup and recovery operations - Provide customer service - Troubleshoot and resolve technical problems - Communicate technical problems, processes and solutions - Screening questions - Are you authorized to work in Canada? - Are you currently a student? - Are you willing to relocate for this position? - Do you have experience working in this field? - Experience - 3 years to less than 5 years - Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 40 hours per week Apply on Kit Job: kitjob.ca/job/2obac2