Customer Service Representative (Scarborough)

Job Overview We are seeking a dedicated and personable Automotive Customer Service Representative to join our team. This role involves engaging with customers to provide exceptional service, addressing inquiries, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have experience in data entry and sales. This position offers an opportunity to develop your customer service expertise in a agile environment committed to excellence. Duties - Respond promptly and professionally to customer inquiries via phone, email, or chat - Provide accurate information about products and services, demonstrating excellent phone etiquette - Assist customers with account management, order processing, and issue resolution - Utilize data entry skills to update customer records and maintain accurate databases - Identify opportunities for upselling and cross-selling to enhance customer experience - Perform analysis of customer feedback and interactions to improve service quality - Support sales efforts by promoting products or services aligned with customer needs - Collaborate with team members to ensure consistent and efficient service delivery Requirements - Proven experience in customer service or related roles - Strong communication skills in English; bilingual proficiency in Spanish is highly preferred - Ability to perform data entry accurately and efficiently - Excellent analysis skills to interpret customer data and feedback - Experience in sales, upselling, or cross-selling is a plus - Demonstrated phone etiquette and professional demeanor - Ability to work effectively in a team environment and handle multiple tasks simultaneously - Strong problem-solving skills with a focus on customer satisfaction This position is integral to maintaining high standards of customer care and supporting our company's growth. We value proactive individuals who are eager to contribute positively to our team. Job Types: Full-time, Permanent Pay: $35,400.00-$61,865.33 per year Benefits: - Dental care - Extended health care - Life insurance - On-site parking - Paid time off Work Location: In person Apply on Kit Job: kitjob.ca/job/2navfu