Manufacturing Program Manager, Scarborough Village

Position Overview

We are seeking an experienced Manufacturing Program Manager to lead customer programs from project launch through production, delivery, and ongoing account support within a precision manufacturing environment.

This role is responsible for managing strategic customer relationships and coordinating cross-functional execution across engineering, production, quality, purchasing, and supply chain teams. The successful candidate will drive program performance, customer satisfaction, on-time delivery, profitability, and continuous operational improvement.

The ideal candidate is highly organized, technically knowledgeable, customer-focused, and comfortable operating in a fast-paced manufacturing setting.

Key Responsibilities

• Manage customer programs from initial launch through production and final delivery
• Serve as the primary point of contact for customers regarding schedules, deliverables, updates, and issue resolution
• Coordinate activities across engineering, production, purchasing, quality, and shipping departments
• Develop and maintain integrated project schedules, KPI dashboards, milestone tracking, and reporting tools
• Monitor program scope, timelines, costs, risks, and overall execution performance
• Ensure customer requirements are clearly communicated and executed internally
• Identify project risks proactively and implement corrective actions when required
• Support quoting handoff, production planning, and design-for-manufacturing discussions
• Track open action items and drive accountability across teams
• Lead internal program reviews and customer status meetings
• Assist with improving project management systems, reporting structures, and operational processes
• Support continuous improvement initiatives focused on delivery, communication, quality, and customer satisfaction

Required Qualifications

• PMP Certification required
• Minimum 5 years of experience within a manufacturing environment
• Strong understanding of manufacturing operations, production scheduling, quality standards, and customer expectations
• Experience managing multiple customer programs or projects simultaneously
• Excellent communication, organizational, and stakeholder management skills
• Ability to collaborate effectively with engineering, production, purchasing, and quality teams
• Strong problem-solving skills with the ability to drive execution and accountability
• Advanced proficiency with Excel, including pivot tables, dashboards, and reporting functions
• Experience using ERP/MRP systems and project management platforms
• Experience with Power BI, Tableau, Smartsheet, Monday.com, or similar tools is strongly preferred

Preferred Experience

• Background in metal fabrication, CNC machining, welding, sheet metal, mechanical assemblies, automation, aerospace, defence, medical devices, industrial equipment, or custom manufacturing
• Familiarity with ISO 9001, AS9100, or other quality management systems
• Experience interpreting engineering drawings, BOMs, routers, purchase orders, and production schedules
• Experience supporting new product introduction (NPI), prototype-to-production programs, or custom manufacturing builds