Customer Service Representative (Scarborough)

Job Summary We are seeking a dynamic and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional service through various communication channels. Your ability to handle inquiries, process data accurately, and upsell products or services will be essential in enhancing customer satisfaction and driving business growth. Bilingual skills in English and Spanish are highly valued to serve our diverse customer base effectively. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, or chat. - Manage and update customer data accurately through data entry systems. - Provide detailed analysis of customer needs to recommend appropriate products or services. - Upsell additional products or services to enhance customer experience and increase sales opportunities. - Maintain excellent phone etiquette and communication skills to ensure positive interactions. - Assist customers with troubleshooting issues and resolving complaints efficiently. - Collaborate with team members to improve service processes and customer satisfaction levels. - Support multilingual customers by communicating fluently in English and Spanish, ensuring clear understanding. Qualifications - Proven experience in customer service, sales, or related roles is preferred. - Strong data entry skills with attention to detail. - Excellent communication skills, including phone etiquette and active listening. - Ability to analyze customer needs and provide suitable solutions. - Bilingual proficiency in English and Spanish is highly desirable. - Demonstrated ability to upsell products or services effectively. - Strong interpersonal skills with a professional demeanor. - Ability to work well in a fast-paced environment while maintaining accuracy and patience. Join our team as a Customer Service Representative to deliver outstanding service, support diverse customers, and contribute to our company's success! Job Type: Full-time Pay: $17.20-$25.41 per hour Advantages - Casual dress - Dental care - Paid time off - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2piv1c