Customer Experience Associate - Future Opportunities (Port …, Port Perry

Description : Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience. Responsibilities - Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics - Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters - Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary - Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner - Connect personally with customers to advise them appropriately and clearly on banking solutions and processes - Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development - Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities - Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Qualifications - High School diploma and/or 1+ years of relevant experience - Undergraduate degree or equivalent is an asset. - Solid administration, organizational, planning and time management skills to work in a fast-paced environment. - Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet. - A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. - A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2olzwy