Customer Service Representative - Work From Home, Durham

We are expanding our remote client support team and looking for individuals who are professional, reliable, and comfortable speaking with people. This role is designed for someone who wants to work from home while helping clients receive clear information, support, and guidance through a simple virtual process.As part of the team, you will communicate with individuals and families who have requested details about available programs. You will help organize appointments, provide general information, answer questions, and make sure each client has a smooth and professional experience from start to finish.This position does not require previous industry experience. You will receive training, tools, and ongoing support to help you learn the process and grow into the role. Position Duties Contact individuals who have requested information Book and confirm virtual appointments Provide basic program details in a clear and friendly mannerSupport clients through online forms and digital steps Respond to questions by phone, email, and video call Keep client records accurate and up to date Follow up with clients when needed Stay organized while managing daily communication Attend training and coaching sessions Work with team leaders to improve skills and performanceWhat You Can Expect Work from home position Flexible scheduling options Step-by-step training provided Weekly pay structure Ongoing mentorship and support Positive team environment Opportunities for career development Leadership growth potential No previous experience requiredOnline systems and tools provided Skills That Fit This Role Clear communication skills Friendly and professional attitude Strong follow-up and organization Comfortable using basic computer programs Able to work independently from home Dependable and self-motivated Willing to learn and follow a structured processEnjoys helping people and solving simple questions Customer service, sales, office, or call center experience is helpful but not necessary This is a strong opportunity for someone looking for a remote role with training, support, flexibility, and room to grow within a team-focused environment.