It Operations System Administrator Role Sherbrooke

Join Sherweb as a System Administrator, utilizing hybrid work between Sherbrooke and Montreal. Focus on enhancing IT operations and cloud simplification for exceptional customer support. As a vital part of Sherweb, you will participate in service operations and improvements while managing various information services tickets. This role requires assisting the service desk with critical issues, conducting analyses for recent services, and ensuring the efficiency of our physical and virtual environments. Your proactive approach will facilitate migration projects and application deployment. Key Responsibilities: • Engage in continual service improvement and operations • Track and manage IT service tickets adhering to SLAs • Assist with escalated service desk issues • Analyze current service requirements effectively • Create and refine internal support documentation Requirements: • 3 to 5 years in systems administration, particularly Microsoft • Relevant college degree or equivalent experience • Good troubleshooting and diagnostic skills • Certifications like Microsoft AZ104, AZ305 valued • Excellent English skills; French fluency preferred Utilize your expertise in cloud technology to foster a collaborative and effective IT environment at Sherweb. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o8174