Front desk agent, Hotel Rceptionniste (Sherbrooke)

Job Overview We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join our hotel team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hospitality standards, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse guest demographic. Duties - Greet guests upon arrival with a warm and qualified demeanor - Check guests in and out efficiently using multi-line phone systems and reservation software - Handle guest inquiries, requests, and complaints with tact and professionalism - Manage reservations, cancellations, and modifications accurately - Provide information about hotel amenities, local attractions, and services - Maintain accurate guest records and billing information - Answer phones promptly following proper phone etiquette - Coordinate with housekeeping and maintenance teams to ensure guest satisfaction - Uphold security protocols by monitoring access points and managing guest keys - Assist with administrative tasks as needed to support smooth hotel operations Qualifications - Previous experience in front desk or hospitality roles preferred; hotel experience is a plus - Strong customer service skills with a friendly and approachable attitude - Excellent communication skills, including proficiency in multiple languages or bilingual capabilities is advantageous - Ability to operate multi-line phone systems efficiently - Knowledge of guest services standards and hospitality best practices - Professional appearance and demeanor suitable for a front desk environment - Ability to handle stressful situations calmly and effectively - Familiarity with reservation management software is desirable This position offers an opportunity to be part of a dynamic team dedicated to delivering outstanding guest experiences. We value professionalism, attentiveness, and a passion for hospitality. Pay: $16.10-$25.30 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2otlkh