Front Desk Agent, Hotel Rceptionniste Sherbrooke

Job Overview We are seeking a friendly, skilled, and detail-oriented Front Desk Agent to join our hotel team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hospitality standards, and the ability to handle multiple tasks efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse guest demographic. Duties Greet guests upon arrival with a warm and qualified demeanor Check guests in and out efficiently using multi-line phone systems and reservation software Handle guest inquiries, requests, and complaints with tact and professionalism Manage reservations, cancellations, and modifications accurately Provide information about hotel amenities, local attractions, and services Maintain accurate guest records and billing information Answer phones promptly following proper phone etiquette Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Uphold security protocols by monitoring access points and managing guest keys Assist with administrative tasks as needed to support smooth hotel operations Qualifications Previous experience in front desk or hospitality roles preferred; hotel experience is a plus Strong customer service skills with a friendly and approachable attitude Excellent communication skills, including proficiency in multiple languages or bilingual capabilities is advantageous Ability to operate multi-line phone systems efficiently Knowledge of guest services standards and hospitality best practices Professional appearance and demeanor suitable for a front desk workplace Ability to handle stressful situations calmly and effectively Familiarity with reservation management software is desirable This position offers an opportunity to be part of a dynamic team dedicated to delivering outstanding guest experiences. We value professionalism, attentiveness, and a passion for hospitality. Pay: $16.10-$25.30 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2p9dcj