Service Advisor - alberta beach, Alberta Beach

Join Our Service Team as a Service Advisor! Are you a technical expert with a knack for customer service? We’re looking for a Service Advisor to join the Service Department at LJ’s Welding Automation. This is a dynamic role where you’ll act as the vital link between our customers, our skilled technicians, and management to keep operations running smoothly. What You’ll Do As a Service Advisor, your day will be a mix of administrative efficiency and hands-on support: - Customer & Technical Support: Handle incoming inquiries and provide basic troubleshooting over the phone. - Order Management: Efficiently process incoming service and repair orders. - Quoting: Accurately quote spare parts for both our production and custom equipment. - Team Collaboration: Support our shop technicians with their requests and provide hands-on assistance on the floor when needed. - Departmental Coverage: Provide ongoing support for all customers and stand in for the Service Manager as required. Who You Are - We are looking for someone who thrives in a fast-paced setting and enjoys balancing office tasks with technical shop-floor interaction. - You have 5+ years of experience in a service/parts role and 5+ years in customer service. - You understand basic mechanical and electrical systems. - You have strong verbal communication skills and can explain technical concepts clearly. - You possess excellent computer skills for documentation and order processing. - A Red Seal Ticket (Millwright, Mechanic, or Parts Technician), forklift certification, or the ability to repair equipment will set you apart. The Environment - While primarily office-based, you’ll spend time in the shop or yard interacting with the team (PPE provided). - You’ll be part of a team-oriented culture that values attention to detail. - Must be comfortable with occasional overtime and working under pressure to meet customer needs. Ready to apply? If you are a collaborative professional ready to support a world-class welding automation team, we want to hear from you! #Hiring #ServiceAdvisor #WeldingAutomation #TechnicalSupport #CustomerService #Millwright #PartsTechnician Apply on Kit Job: kitjob.ca/job/2nn9xd