Service Advisor (Alberta Beach)

Join Our Service Team as a Service Advisor!

Are you a technical expert with a knack for customer service? We’re looking for a Service Advisor to join the Service Department at LJ’s Welding Automation. This is a dynamic role where you’ll act as the vital link between our customers, our skilled technicians, and management to keep operations running smoothly.

What You’ll Do

As a Service Advisor, your day will be a mix of administrative efficiency and hands-on support:

• Customer & Technical Support: Handle incoming inquiries and provide basic troubleshooting over the phone.
• Order Management: Efficiently process incoming service and repair orders.
• Quoting: Accurately quote spare parts for both our production and custom equipment.
• Team Collaboration: Support our shop technicians with their requests and provide hands-on assistance on the floor when needed.
• Departmental Coverage: Provide ongoing support for all customers and stand in for the Service Manager as required.

Who You Are

• We are looking for someone who thrives in a quick-paced environment and enjoys balancing office tasks with technical shop-floor interaction.
• You have 5+ years of experience in a service/parts role and 5+ years in customer service.
• You understand basic mechanical and electrical systems.
• You have strong verbal communication skills and can explain technical concepts clearly.
• You possess excellent computer skills for documentation and order processing.
• A Red Seal Ticket (Millwright, Mechanic, or Parts Technician), forklift certification, or the ability to repair equipment will set you apart.

The Environment

• While primarily office-based, you’ll spend time in the shop or yard interacting with the team (PPE provided).
• You’ll be part of a team-oriented culture that values attention to detail.
• Must be comfortable with occasional overtime and working under pressure to meet customer needs.

Ready to apply? If you are a collaborative professional ready to support a world-class welding automation team, we want to hear from you!

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