Field Service Manager – Canada (Acheson)

Custom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations. CTOS operates service locations in Ayr, Ontario, and Calgary/Edmonton, Alberta, and is part of a North American network of over 40 locations across the U.S. and Canada. This role is on-site and can be based out of any CTOS Canada location. We specialize in truck-mounted hydraulic utility equipment, including: - Aerial bucket trucks - Digger derricks - Hi-rail trucks - Cranes - Other utility and heavy equipment About the Role Are you a driven professional with strong heavy equipment experience? If so, we want to hear from you. As a Field Service Manager, you’ll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers. What You’ll Do - Dispatch and coordinate Field Service Technicians for all offsite work - Troubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environments - Review and verify technician work; escalate issues as needed - Manage incoming service calls and assign resources accordingly - Maintain compliance with DOT regulations and technician logs - Review inspection reports, repair orders, and timecards for accuracy - Update and maintain the Customer Interaction Center daily - Communicate with customers and internal teams to minimize equipment downtime - Partner with the Service Manager to improve operations and customer satisfaction - Support scheduling, including on-call rotations and reporting - Travel as needed (10–25%) based on business needs - Ensure adherence to safety standards and participate in CTOS and OEM training What We’re Looking For - High School Diploma or equivalent (GED) - Journeyman or Red Seal Heavy Equipment Technician (or equivalent experience) - 5+ years of experience in heavy equipment, truck, or construction machinery repair - Strong knowledge of: - Hydraulics - Electrical systems - Chassis and track equipment - Utility equipment (cranes, digger derricks, hi-rail) - Ability to read and interpret technical manuals and diagnostics - Strong leadership, communication, and problem-solving skills - Comfortable using laptops/diagnostic tools The Ideal Candidate - Hands-on leader who leads by example - Highly collaborative and solutions-oriented - Committed to safety, quality, and customer satisfaction - Thrives in a fast-growing, team-focused setting Benefits - Life Insurance - Accidental Death & Dismemberment (AD&D;) - Dependent Life Insurance - Short-Term Disability (STD) - Long-Term Disability (LTD) - Extended Health Care Coverage - Virtual Health Services - Employee Assistance Program (EAP) & Travel Assistance - RRSP (Registered Retirement Savings Plan) - Paid Vacation, Holidays & Sick Days Apply on Kit Job: kitjob.ca/job/2oucva