Service Manager, Edson

Overview: Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction. What Does Fountain Tire Offer? - Competitive wages based on experience: $75,000 to $80,000 + Incentive Bonus - Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement - Regular day shift schedules - Great discounts for you and your family on tires, parts, and mechanical services - The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store! As a Service Manager, your duties will include: - Overseeing and managing mechanical and tire services - Setting quality standards and maintaining the quality of all shop activities - Creating work orders and arranging bookings and communicating them to the technicians - Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up - Recommend tire service, specialty tire service, wheel and mechanical service to customers - Ensuring completion of shop maintenance and repair work - Addressing customer complaints and inquiries in a courteous, professional manner - Advising technicians of work that must be completed - Ensuring technicians compliance with company standards regarding quality, safety, and customer service - Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers - Maintaining the cleanliness of the shop Our ideal candidate has/is: - 5+ years of automotive industry experience - Must have an advanced knowledge of mechanical and tire services in a commercial automotive environment - Dedication to providing exceptional customer service - Proven leadership ability, with a strong focus on operations and business processes - Commercial vehicle inspection program and out of province inspection certifications - High level of integrity and accountability - Ability to develop and maintain effective relationships with team members and customers - Robust communication, and interpersonal skills - Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements - Flexible, patient, and calm when working with tight schedules Interested and qualified? Please apply on-line or in-store today! Apply on Kit Job: kitjob.ca/job/2psozu