Branch Manager - Insurance Broker - Personal Lines (Aylmer)

McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of offices across Southwestern Ontario. Our employees are committed to providing outstanding products and unsurpassed service that, together, deliver premium value to our clients. This position would require working from our Aylmer Location. Key Responsibilities: - Provide service to assigned clients on renewal and throughout the policy period; handle questions and general inquiries, recommend and provide increased limits or coverage. - Responsible for all incoming inquiries and requested changes regarding assigned clients. - Responsible for the quality and timeliness of all policy documentation processing; current business, renewals, endorsements, cancellations, etc. - Record and process various claims transactions. - Responsible for accounts receivable for assigned clients, adhering to corporate accounts receivable procedures. - Ensure all abeyance items are completed through the use of follow-up lists. - Solicit new personal lines business from existing accounts - Provide backup for other Personal Lines Account Managers as required. - Adhere to all system procedures and insurance company regulations. - Other duties, or special projects as required. Branch Manager Duties: - Responsible for keeping branch employees apprised of new systems, processes, procedures, and regulations on an ongoing basis. - Tracking employee time and attendance to ensure proper office coverage through calendars and ADP. - Conduct regular check-ins with staff to ensure expectations are being met and seek additional resources if necessary. - Assist with interviewing and hiring of new employees. - Distribution of bi-monthly accounts receivable reports, monitor and encourage timely collection of outstanding premiums. - Address employee concerns, in conjunction with HR. - Conduct performance, salary, and bonus reviews with staff. - Conduct branch specific staff meetings, as required. - Responsible for dealing with elevated customer complaints and resolving grievances. - Involvement in budgeting, reviewing, and monitoring financials at the branch level to achieve targets. Qualifications: - RIBO Licensed, or RIBO license eligible - Minimum 2 years sales/service/processing experience - Management experience is required - Excellent customer service skills; good written and oral communication skills; organized; attention to detail; ability to prioritize; team player; accuracy in recording details - Ability to work effectively in a fast paced environment - Working knowledge of all Microsoft Office applications; EPIC is an asset What’s In It For You? - 3 weeks minimum paid vacation - A comprehensive compensation package and incentives that recognize strong performance - Help with career growth through education assistance, mentorship and internal job opportunities - Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness - allowances - Flexibility by offering a hybrid work from home program for eligible positions - Other perks such as your birthday off, paid community outreach days, RRSP matching McFarlan Rowlands is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need. Technology allows us to connect in new and different ways but we are an organization driven by real people and real connections. When you apply for a position at McFarlan Rowlands, you can guarantee all resumes and applications are reviewed by a real human being. We are committed to providing an setting of mutual respect where equal employment opportunities are available to all applicants and team members. This position is due to an existing vacancy. Job Types: Full-time, Permanent Pay: $50,000.00-$65,000.00 per year Benefits - Company events - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Tuition reimbursement - Vision care - Wellness program - Work from home Work Location: In person Apply on Kit Job: kitjob.ca/job/2o3wrl