Retail Experience Lead at FIKA (St. Thomas)

Elevate retail service standards at FIKA as a Retail Experience Lead. Oversee store operations, guide staff, and ensure exceptional customer service in an inclusive cannabis retail workplace. As a Retail Experience Lead at FIKA, you will manage store opening and closing, supervise staff, and uphold product presentation. With your strong retail sales knowledge, you will assist cashiers, address customer inquiries, and maintain a clean store. Your leadership will enhance the team's commitment to outstanding service and compliance with company standards. Key Responsibilities: • Open and close the retail store, managing alarm systems • Greet and engage customers, providing exemplary assistance • Provide training and education to new team members • Address customer complaints with professionalism and care • Motivate the sales team to achieve targets Requirements: • 2+ years experience in retail settings • High school diploma or GED required • Proven customer service skills and conflict resolution abilities • Familiarity with cash management processes • Valid Provincial Cannabis Certification Lead FIKA's mission of exceptional service through effective team management and compliance. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pi11s