Digital Customer Experience Senior Manager (Alberta)

Join TELUS Digital as a Senior Manager in Digital CX and AI, working in a Hybrid or Remote capacity. Drive impactful transformations that enhance customer experiences using cutting-edge technologies. In this pivotal role, you will lead complex delivery programs directly impacting enterprise client strategies, partnering with teams around the globe. Your expertise in AI and data ecosystems will facilitate the development of creative solutions that drive growth. You will mentor teams and establish delivery standards that foster a culture of excellence. Key Responsibilities: • Partner with diverse teams to design AI-driven solutions • Scale high-performing teams to improve operational KPIs • Maintain effective communication for cross-project alignment • Guide strategic decisions on architecture and delivery • Promote sustainable practices for team health Requirements: • 10+ years of experience in Data & AI or consulting • Success in leading large transformation projects • Ability to manage complex, multi-disciplinary teams • Deep knowledge of enterprise Generative AI • Strong stakeholder engagement and problem-solving skills Lead the future of customer experience and AI integration at TELUS Digital through innovative practices and collaboration. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o5k1w