Retail Customer Service Supervisor At Petsmart St Albert …, St. Albert

Elevate your career with PetSmart as a Retail Customer Service Supervisor. This key holder role drives exceptional pet parent experiences while guiding associates to success and ensuring store operations run smoothly. At PetSmart, the Retail Customer Service Supervisor plays a pivotal role in leading teams and delivering outstanding service. This position involves mentoring associates, promoting store events, and ensuring brand integrity. You will maintain safety protocols and enhance the overall pet parent experience across the store. Key Responsibilities: • Facilitate training and onboarding of current associates • Address pet parent concerns in various settings • Lead the store’s customer service strategies • Maintain compliance with store standards and policies • Ensure clean and secure environments for pets and customers Requirements: • Over 2 years of retail experience focused on customer service • Preferred leadership experience in similar environments • Flexibility to work evenings, weekends, and holidays • Solid organizational and communication skills • Ability to manage stress and stay composed under pressure Drive engagement and service excellence as you guide PetSmart’s vision in this rewarding role. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2of1cs