Call Centre Manager for Guest Experience (Alberta)

Elevate guest interactions as a Call Centre Manager with Splitsville Entertainment, where you will inspire and lead a team to exceed performance benchmarks. Your expertise will ensure an outstanding guest service journey. As a Call Centre Manager, you will directly influence service quality and sales success through effective training, mentoring, and engagement strategies. You will ensure your Advisors are well-equipped to handle guest inquiries efficiently and professionally while maintaining a strong focus on KPIs. Key Responsibilities: • Drive team performance and achievement of sales targets • Conduct engaging training sessions for team members • Handle escalated complaints and oversee resolutions • Execute team performance reviews every month • Maintain communication with team and ensure clarity in processes Requirements: • Relevant management experience in a contact centre setting • History of sales success in a contact centre • Proficient in Microsoft Office tools • Solid interpersonal and relationship management skills • Familiarity with bilingual support is preferred Bring your customer service passion to Splitsville Entertainment and make a meaningful impact. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ooc0a