Bilingual Fixed Ops Automotive Software Trainer (Alberta)

PBS Systems Location: Calgary, AB Job Type: Full-time, Permanent Job Title: STT Bilingual Trainer – Fixed Ops Reports To: Team Lead, Software Training & Transitions The Role The Software Training & Transitions (STT) Bilingual Trainer – Fixed Ops is responsible for delivering effective training and support to customers on the PBS Dealer Management Software, in both English and French . This role focuses on ensuring customers gain the knowledge and confidence needed to successfully use the software, both through virtual and in-person training sessions. The trainer will develop a thorough understanding of all software modules, assist with new software installations, and provide ongoing support throughout the implementation process. Job Responsibilities Learn and develop an understanding of all areas of the PBS software and the process for training customers on the PBS software Develop a strong understanding of data entry processes and other essential tasks Work directly with customers and train all sessions in assigned module(s) Maintain a positive relationship with customers, identifying customer needs and ensure they are being met Respond to internal and external training requests in a timely manner Write up tickets and investigate issues that arise, escalating issues to corresponding teams Ensure STT queue is monitored Maintain documentation and update as processes change within department Knowledge sharing within own module and others within STT Take the initiative to learn new products to increase knowledgeWillingness to commit to an ongoing system of education and cross‑training Perform other duties and responsibilities as assigned MUST HAVE Skills Fluent in French and English (speaking, reading, writing) 1-2 years’ experience in a car dealership environment, focused on Fixed Operations Strong computer skills, including proficiency in Microsoft Office Suite (Outlook, Word, Excel); ability to learn new software tools quickly Ability to travel within Canada and the USA up to 1 week per month; valid passport, visa (if applicable), and full driver’s license required Additional Skills Excellent communication skills, including presentation and public speaking PBS software experience is a strong asset Experience facilitating in‑person and virtual training sessions Strong problem solving and troubleshooting skills Effective time management and organizational skills Ability to multitask and prioritize Outstanding documentation abilities High School Diploma What We Offer Professional Development – Continuous training, industry certifications, and explicit pathways for career advancement. Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean. Comprehensive health benefits – Medical and dental coverage to support your well‑being. Paid Time Off – Generous PTO to help you recharge and maintain work‑life balance. Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter. Employee recognition – Regular appreciation programs and performance‑based incentives. Competitive compensation package Competitive annual base salary. Up to $4,800 per year in product certification bonuses. Outstanding travel incentive bonuses. Additional performance incentives. Attractive referral bonuses. Staff discounts – Exclusive savings with partners such as GM, Dell, and more. PBS is an equal prospect employer. Accommodations will be provided during the hiring process as required. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2opfj6