Customer Support Specialist, Insurance Sales (Contract) …, Alberta

What it’s like to be a Customer Support Specialist at Federated Insurance As a fully licensed Customer Support Specialist at Federated Insurance, you play a key role in supporting our commercial micro‑business clients and delivering the exceptional service we’re known for. Reporting to the Sales division, you’re often the first point of contact - providing clear guidance, resolving questions, and ensuring every interaction is a positive experience. In this role, you’ll balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities while working closely with teams across Underwriting, Billing, Risk Services, and Claims. Using multiple systems and tools, you’ll help ensure our clients receive efficient, accurate, and seamless support. We want your talent! If you are great at: Delivering friendly, professional service through phone‑based client interactions Communicating clearly and confidently with both clients and internal partners Managing multiple tasks and systems with confidence and accuracy Staying organized and detail‑focused in a high‑volume setting Adapting quickly during periods of change and tight timelines Collaborating with teammates and internal partners You have: An active Level 1 General Insurance license (or the ability to obtain one quickly) 3+ years of experience in insurance, customer service, or a related field Experience handling policy changes, client inquiries, and service requests Strong computer skills, including working knowledge of Microsoft Office We really mean it when we say we put you first. Here are a few ways how: Hybrid work! You get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need. Competitive compensation with a strong base salary aligned to market expectations. We support your well‑being with a flexible, balanced work environment that helps you prioritize what matters most. We are invested in helping you grow in your career through access to a wide range of internal and external professional development resources, along with opportunities to build new skills and expand your expertise. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. We’re committed to pay transparency and fairness. The base salary range for this position is $55,000 - $75,000 , which reflects the expected base pay for the position. The actual base salary offered may vary depending on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t quite match your expectations, we still encourage you to apply. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2peqqd