Customer Support Specialist at Hadrian (Alberta)

Enhance your technical expertise with Hadrian as a Building Products Customer Support Specialist. Engage with customers, produce precise layout drawings, and manage technical inquiries in this integral role. As a key member of the Customer Service team at Hadrian, you will be the main contact for our distribution network. Your primary responsibilities include interpreting construction drawings, quoting projects, and managing customer accounts through JD Edwards ERP. This role emphasizes strong product knowledge and effective communication with customers and internal teams to meet specific project requirements. Key Responsibilities: • Produce accurate layout drawings from construction specifications • Manage and verify customer orders in JD Edwards ERP • Respond to technical inquiries and troubleshoot product-specific issues • Collaborate with engineering for custom project solutions • Maintain detailed documentation and technical accuracy Requirements: • 3–5 years of customer service experience • Robust communication skills, both verbal and written • Proficient in MS Office and AutoCAD • Familiarity with JD Edwards ERP or similar systems • Ability to interpret architectural drawings Utilize your problem-solving skills and technical knowledge to support Hadrian’s customers effectively. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2peyb4