Logistics Coordinator (Calgary) (Alberta)

Logistics Coordinator Requisition ID: 16666 Location: Calgary, AB, Canada (T2C 5G9) Pay Type: Hourly Position Type: Full time / Hourly About the Role The Logistics Coordinator is responsible primarily for the day‑to‑day interface with customers for cement order placement. Coordination with sales teams, operations personnel and contract truck partners ensures that customer requests are delivered in line with industry expectations. Clear communication with truck partners is paramount for efficient on‑time delivery of Amrize’s materials. The Coordinator also supports all administrative activities around billing and invoicing of materials once delivered. This full‑time customer‑facing role requires a service‑oriented mindset and a highly professional approach. Successful candidates are problem solvers who operate in a fast‑paced environment, able to troubleshoot a variety of issues and consistently seek ways to be most efficient. The role offers a learning opportunity to master the full spectrum of Amrize Western Canada’s business and sales areas, from manufacturing origins of cement, concrete and aggregates to distribution, logistics channels and customer service excellence. What You’ll Accomplish Responsible for the order taking & order fulfillment process for delivery or customer pick up, including assignment of carriers and coordination of demand for deliveries. Fulfill and exceed customer expectations in compliance with policies, practices and procedures, advocating for customer interests by overcoming obstacles and solving problems that may impact Amrize’s customer service offering. Provide timely response to customer complaints with appropriate follow‑up and escalation as required, maintaining a high level of quality on all phone and digital conversations. Remain knowledgeable of services, products and methods of delivery by Amrize Cement, including reviewing terminal inventory and supply selection. Possess a flexible schedule, working different shifts and taking calls after hours when required. Input manual Bills of Lading and create and maintain monthly reports as required. Conduct proactive outbound calls to customers, including customer surveys and participating in value selling per instructions and as appropriate. Provide support to Sales and the Credit team with customer accounts, including account reconciliation/cleanup efforts and back‑up information for after‑sales support activities. Maintain strong working relationships with stakeholders from Sales, Logistics, Operations and external truck partners. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. What We’re Looking For Education: Associate degree/college diploma or greater in an applicable field (Business, Finance or Engineering) is an asset. Required Work Experience: Understanding of the building materials industry, including product knowledge. Required Technical Skills: Computer literacy, including Microsoft Office suite. Rotational Saturday shift Strong written and verbal communication skills Relationship‑building with external customers and internal Amrize personnel High degree of accuracy and attention to detail Ability to multitask in a fast‑paced environment Time and self‑management skills, including self‑directed prioritisation of customer calls and callbacks Strong sense of teamwork and self‑motivation Customer interaction and focus Adherence to all safety protocols and proper use of Amrize approved PPE, including respirators (requiring clean shaven seal participants). What We Offer Adaptable Health & Dental perks coverage for you and your dependants. A generous Pension Plan designed to support you through various stages of your career and life. Access to voluntary programs like RRSP and TFSA for future financial planning. Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges. Easy access to mental health and well‑being support. Service recognition awards to celebrate your contributions. Perks & discounts on a variety of products and services. Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities. Financial support for new parents beyond statutory benefits. An inclusive and welcoming environment where everyone can be themselves. A collaborative work culture in a supportive and team‑oriented environment. Company‑provided personal protective equipment ensuring your safety and comfort on the job where applicable. Equal Employment Opportunity Statement Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E‑Verify and will provide the federal government with I‑9 information to confirm that you are authorized to work in the United States. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and want to request accommodation to apply for a position with us, contact recruiting‑. In Ontario, the organization/business is committed to fulfilling its requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pfcut