Cloud Security Operations Lead (Northeast Calgary) (Alberta)

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the rapid lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us. The Position Reporting to the Service Delivery Manager (SDM), the Cloud Security Operations Lead is a senior, hands‑on technical lead within managed services, responsible for the day‑to‑day secure operation, support, and continuous improvement of client cloud and endpoint environments. The role involves deep expertise in Azure services, including compute, networking, storage, and security, and requires a background in security operations to design solutions that are secure, monitored, and managed by the SecOps team. Responsibilities Cloud Security Operations & Azure Services Operate and maintain client Azure environments, including monitoring, investigating, and resolving security alerts using Microsoft Sentinel and Microsoft Defender tools. Implement and support secure Azure solutions, including identity hardening (Azure AD), networking configurations, and security policies, ensuring configurations remain effective and compliant over time. Take ownership of security incidents from detection through remediation and post‑incident review. Maintain and update runbooks, alert response procedures, and configuration documentation based on real‑world incidents, audits, and operational findings. Review security posture metrics (e.g., Azure Secure Score, vulnerability findings) and apply corrective changes directly or coordinate execution with other technical teams, communicating outcomes to stakeholders. Endpoint Management & Modern Workplace Execution Act as the primary escalation point for complex endpoint‑related incidents, driving resolution and documenting fixes. Oversee endpoint lifecycle processes such as onboarding/offboarding, device refreshes, and configuration standardization, ensuring accurate and minimally disruptive changes. Managed Service Delivery & Incident Response Participate in incident, request, and escalation queues, prioritizing and resolving complex cloud or security issues within defined service expectations. Balance proactive improvement work with reactive support responsibilities, focusing on direct hands‑on client work within managed service agreements. Support major incident response by coordinating technical efforts, communicating status and resolution steps, and assisting service delivery leadership in restoring service quickly and effectively. Identify recurring issues, operational gaps, or process breakdowns and propose practical improvements that reduce ticket volume, escalation frequency, or client impact. Technical Leadership, Mentorship & Process Improvement Serve as an internal escalation resource and real‑time technical coach, guiding technicians during live troubleshooting, incident calls, and complex implementations. Review and provide feedback on technicians’ work to improve quality, consistency, and adherence to best practices. Contribute to the development and refinement of SOPs, knowledge base articles, and deployment standards to improve repeatability and service quality. Identify opportunities for automation and operational efficiency, including scripting, policy standardization, or integration to reduce manual effort and error. Client Engagement & Trusted Advisor Responsibilities Work directly with client stakeholders to explain incidents, remediation actions, and recommend improvements in clear, non‑technical language, reinforcing trust and transparency. Participate in client discussions related to cloud health, endpoint stability, and security posture, grounding recommendations in operational realities. Proactively identify unmet needs or risks and suggest actionable improvements that align with managed service capabilities. Requirements 5+ years in cloud engineering, architecture, or administration. 3+ years in Azure security operations, including hands‑on experience with Microsoft Sentinel, Microsoft Defender for Cloud, and Microsoft 365 Defender. Deep expertise in Azure infrastructure: networking, storage, identity, and governance. Security architecture design: Zero Trust, CNAPP/CSPM integrations, GRC strategies. Security tools: Microsoft Defender suite, Sentinel (KQL, analytics, automation), Intune. Exposure and skill in Infrastructure‑as‑Code: PowerShell, ARM templates, Terraform. Familiarity with compliance frameworks: ISO, NIST, GDPR, HIPAA, PCI DSS. Experience as a Technical Architect, designing technical aspects of implementations/configurations. Excellent communication and client engagement capabilities. Background in Microsoft technology solution development and delivery. Dynamic personality able to effectively engage and influence stakeholders. Independent self‑starter with a collaborative working style, strong work ethic and flexibility. Strong problem‑solving and creative thinking abilities. Willingness to travel as required and work outside normal business hours. Careful attention to detail with strong organizational and analytical capabilities. Effective verbal and written communication skills. Team player who can influence others within the business. Ability to work under tight timelines within a dynamic, fast‑paced environment. Ability to operate at the strategic level while being close enough to details to add value to clients. Competencies Empathy‑driven communication & user‑centric mindset. Problem solving & critical thinking. Detail orientation with disciplined execution. Change leadership & stakeholder engagement. Effective facilitation & consultative communication. Organization and ability to manage multiple priorities. Team collaboration and willingness to share knowledge. What You Can Expect from Us Work‑Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications. Health & Financial Well‑Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program. Additional Perks: Tuition reimbursement, paid time off, on‑site parking, high‑class office amenities, and company events. Our Equal Prospect Commitment F12.net practices as an equal opportunity employer in all service locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and does not discriminate based on any protected class or characteristics. For those requiring assistance with disabilities, information regarding accommodation measures is handled confidentially. Please notify us in advance if any accommodations are required. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pfjhk