Customer Success Leader at ConvergentIS (Alberta)

Elevate customer success as the Senior Vice President at ConvergentIS, focusing on the seamless delivery of our AI ERP solutions. Help clients navigate their transformations effectively. As the Senior Vice President of Customer Success, you will be integral to driving client transformation using Rio at ConvergentIS. You will collaborate with the CEO and executive peers to ensure comprehensive support and successful implementational strategy across various sectors such as utilities and public services. Shaping a newly evolving department, your influence will directly impact revenue growth and client satisfaction. Key Responsibilities: • Lead the complete post-sale Customer Success department • Maintain relationships at the C-suite level to boost customer loyalty • Oversee metrics related to implementation and retention • Develop essential roles within the Customer Success team • Enhance teamwork across departments for customer success Requirements: • Full 15+ years in supply chain or procurement transformations • Proven track record in leadership roles • Direct involvement in ERP rollout projects • Experience in setting up post-sale support organizations • Comfort with AI-driven operational models Leverage your leadership and advisory skills to ensure client success and impactful transformations at ConvergentIS. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pgfg3