Operations Controller - Calgary Transit Access - On-Call …, Alberta

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life. The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti‑racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As an Operations Controller – Calgary Transit Access (CTA), you are responsible for the oversight and management of all CTA service, to ensure secure, productive, reliable, and on‑time operations for Calgarians with disabilities. This position manages day‑to‑day operations and is required to respond to and manage occurrences, delays, service interruptions, and emergencies in a safe and timely manner. Primary Duties Respond to operator questions and concerns in a timely manner, replying via two‑way radio, phone, or mobile data terminal (MDT). Communicate with Passenger Agents on Teams or in person to manage customer concerns and other service issues. Review and schedule same‑day trip requests within the daily budget. Reschedule trips in response to errors made on the day of service. Respond to and manage incidents, including notifying emergency services, requesting Field Supervisors, coordinating replacement service, and notifying internal and external parties. Notify caregivers of incidents and inform customers who may be affected by the resulting delays. Document incidents, service interruptions, booking errors, and operator concerns. Qualifications A completed High School diploma or equivalency (i.e., GED) with job‑related courses in Business Administration, Human Resources, Management, Information Technology, or a related field. At least 5 years of related experience, including 3 years in a computerized work environment with data entry, operation and service planning, and scheduling software. Intermediate Microsoft Office skills (Word, Excel and Outlook). Knowledge of Calgary’s transportation options. A valid Class5 Driver’s Licence (or provincial equivalent) with no more than 6 demerits and no current suspensions or charges pending; or a valid Graduated Driver’s License (GDL) with no more than 4 demerits and no current suspensions or charges pending. Ability to obtain a City of Calgary operator’s permit. Experience with Giro HOD (Hastus on Demand) is considered an asset. Experience serving people with disabilities is considered an asset. High level of customer service, strong communication and problem‑solving skills. Ability to work well in a team environment and manage multiple tasks while maintaining composure. Pre‑employment Requirements A security clearance will be conducted. Successful applicants must provide proof of qualifications. Pre‑employment Drug Test An offer of employment for this position will be conditional on an applicant passing a pre‑employment drug test. This test assesses for use of drugs including cannabis. Failure to pass a pre‑employment drug test may prevent an applicant from being hired into any safety‑sensitive position for a period of up to twelve months. Position and Pay Information Business Unit: Calgary Transit Union: ATU Local583 Position type: 2 On‑Call Positions Compensation: $43.90–58.68 per hour Hours of work: On‑call hours will vary based on operational requirements. Days of work: This position works various shifts in a 24/7 environment and must be available to work day, afternoon, evening, overnight and weekend shifts including statutory holidays. Location: 1417C33StreetSW Audience: Internal/External ApplyBy: May22,2026 Job ID:314461 #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pkx1d