Customer Care Associate Calgary (Alberta)

We are seeking a motivated and customer-focused Customer Experience Associate (CEA) to join our team here at Maclin Ford. In this role, you will play a key part in ensuring every customer interaction is smooth, positive, and memorable. You will support clients with products and services while helping drive overall customer satisfaction and loyalty. Key Responsibilities Provide exceptional customer support by assisting with inquiries, account issues, and product guidance Help customers navigate services and recommend products that best suit their needs Resolve customer concerns and complaints with professionalism, empathy, and efficiency Create a welcoming and engaging experience for all customers Collaborate with internal teams such as sales, operations, and inventory to enhance the customer journey Track customer interactions and provide feedback to improve service quality Qualifications High school diploma or equivalent required (post-secondary education is an asset) 1+ years of customer service or related experience preferred Proficiency in Microsoft Office and general computer skills Experience with CRM tools is an asset Skills & Attributes Strong communication and interpersonal skills Excellent problem-solving abilities Empathy and a customer-first mindset Solid attention to detail Ability to multitask in a rapid-paced environment Why Join Us Prospect to grow within a customer-focused organization Supportive and cooperative team environment Career advancement opportunities in customer experience, sales, and operations About the Role This position is ideal for individuals who enjoy helping others, building relationships, and creating positive experiences. If you’re passionate about delivering outstanding service and making a real impact, we’d love to hear from you. Job Type Full time Pay $48,000.00-$55,000.00 per year Work Location In person #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2plxam