Jobber Customer Success Manager Role (Alberta)

Drive customer success as a Manager at Jobber, specializing in Product Support management to enhance client engagement and team performance. In this leadership role, you will be responsible for managing a growing team and improving customer support processes. Focusing on coaching and performance management, you'll implement strategies that help our customers benefit from Jobber’s solutions and ensure feedback loops are established to improve service quality. Your ability to thrive in a fast-paced setting will be key as we expand our reach. Key Responsibilities: • Lead and optimize a customer-focused support team • Analyze team performance and behavior patterns • Ensure effective management of support operations • Handle escalated support cases with sensitivity • Collaborate on customer initiatives across functions Requirements: • Proven management experience in contact centers • Strong leadership and coaching frameworks • Expertise in driving team performance • Excellent communicative and relational skills • A commitment to empowering small businesses Shape the future of customer support at Jobber by leveraging your management and coaching expertise. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pm17f