Seeking Assistant Store Manager! (Calgary) (Alberta)

Overview As our newest Assistant Store Manager, you are a charismatic leader with exceptional service and sales acumen. Reporting to the Store Manager, you will support all aspects of the store including operations, drive customer service excellence, increase profitability, and foster an environment of motivation and engagement to enable the store team to achieve company goals and objectives. You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills, and a passion for leading and coaching teams. In supporting the Store Manager, you are second in command and have a tremendous impact on driving growth and achieving KPI’s, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating Mejuri core values. You will play an important part in developing a retail environment focused on our clients and laying the foundation for our sales culture. You are obsessed with every detail of the customer journey and excel in data-driven decision making. Responsibilities Sales support the development of store business strategies, as defined by the Store and District Manager. Maximize results and achievement of KPIs by driving own performance as well as the performance and engagement of the team. Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers. Review weekly and monthly sales and product performance data and take action to improve sales performance. Establish and implement changes to improve product performance where possible. Improve sales performance of the team through feedback, coaching and training. Review space productivity data and take action to maximize productivity and sales performance. Gather insights from customers and communicate them to HQ. Support in-store marketing and promotional initiatives at a high standard and communicate cross-functionally. Support local and community events and lead the event submission process at the store, aiming for 2 events per fiscal quarter, following the Events Playbook and post-mortem reporting. Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling and by fostering relationships through the Mejuri Brand story. Provide in-store coaching to staff, demonstrating best practices in hosting, customer service, and product knowledge. Champion an OMNI business mentality, removing barriers to purchase and friction points for customers. Be the voice of the customer, communicating insights and opportunities to improve brand, product, and services to Mejuri HQ as needed. Respond promptly to and elevate any customer complaints. Assist the Store Manager in coaching and developing a service-minded, high performing team. Assist in the hiring process for key team members in your store. Build and promote strong collaborative relationships in your market and with HQ. Create and participate in new hire onboarding and training activities for team members to ensure a high standard of delivery. Foster a performance culture of ownership, continuous improvement, and goal achievement. Assist Store Manager in monitoring Employee Relations matters to foster a positive work environment. Manage employee turnover by contributing to a positive, harmonious, and stimulating work environment that builds engagement. Continuously network and build a candidate pipeline for current and future openings. Monitor team compliance with Mejuri policies and procedures. Support maintenance of visual and operational standards with the leadership team. Assist with the store schedule and apply labor optimization practices to support a great customer experience. Work with the store team to identify opportunities to improve daily operations (systems, processes) and manage all office and cleaning supply inventory. Manage team to prepare for and conduct stock-takes in a timely and effective manner. Report issues within the store to Head Office including maintenance, cleaning, and safety issues. Manage security of store, products, and team, raising any issues with Head Office. Demonstrated experience as a leader in retail, sales, or customer service. Understanding of local market challenges and requirements relevant to new store openings; a desire to deliver exceptional customer service. Demonstrated understanding of service excellence in a consumer environment. Data-driven decision making. You stay current and are on top of trends in retail; well connected with a network to facilitate introductions. Qualifications & Perks Bonus: A minimum of two weeks vacation, plus personal days and three religious observance days (for full-time employees). Comprehensive medical and dental advantages, including mental health coverage, and generous personal and sick days for full-time employees; bereavement leave including miscarriage and stillbirth support. Parental leave salary top-up of up to 80%, with a personalized return-to-work transition and accommodation plan for full-time employees. Semi-annual performance reviews and access to internal coaching, learning and development opportunities. Mejuri does not discriminate in hiring or terms of employment on the basis of protected characteristics; commitment to inclusive, respectful workplace. Location Assistant Store Manager • Chinook, Calgary #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pm2uo