Outside Sales Representative, Refrigeration (Calgary) (Alberta)

Position Summary The Outside Sales Representative, Refrigeration will represent the company to assigned customers within their territory, collaborating with department members to respond to customer needs, aiming to increase sales and profits. Responsibilities Develop and leverage the Master value proposition, based on knowledge of customer challenges and business objectives. Find, qualify and onboard new accounts through outbound prospecting. Provide product solutions for incoming inquiries. Review and evaluate plans and specifications. Cross‑reference parts or equipment based on requirements to meet customer needs. Assist with projects and work with mechanical contractors and engineers. Prepare quotations based on project plans/specifications and complete proposals. Prepare technical drawings and data sheets for client approval. Provide the contractor with material lists and quotations through written and verbal communication. Answer calls and written communications from clients, branch representatives, and external representatives. Process orders in line with company policies and procedures while communicating with all parties (purchasing, sales team, logistics team, customers). Provide post‑PO support with proper follow‑up to ensure client satisfaction. Ensure project take‑offs are accurate and complete. Manage projects and work with mechanical contractors. Inform clients of standard procedures. Follow up with clients to ensure their full satisfaction, verbally or in writing. Determine the best method to resolve problems to ensure customer satisfaction and company adherence to policies. Assist with problem resolution when issues occur, following company policies and procedures. Work with internal and external departments to ensure customer satisfaction. Respond to customer inquiries, questions, or complaints regarding products or services. Qualifications Post‑secondary education in Refrigeration or a related discipline. Minimum 3–5 years of wholesale refrigeration experience. Understanding of brands such as Copeland, Tecumseh, Refplus, KE2, Bitzer, Sporlan, Keeprite, Mars, Messer. Demonstrated experience in refrigeration & hydronics. Advance knowledge of MS Office (Outlook, Excel). Comfortable working with ERP software. Willingness to acquire industry knowledge. Completion of sales‑related training programs (an asset). High level of commitment to exceptional customer service. Professional phone manner. Self‑motivated, organized and robust interpersonal skills. Good sales abilities and persuasiveness. Ability to close sales and work under pressure. Good judgment and decision‑making skills. Ability to problem‑solve and provide variable solutions based on customer needs and company objectives. Ability to effectively manage time and perform in a fast‑paced, deadline‑oriented environment. Willingness to continually learn. Team player and ability to work independently. Compensation Base Salary Range: $75,000 – $95,000 annually. Supplemental Pay Types: commission, annual bonus. Advantages Medical and dental coverage from day one, plus short‑ and long‑term disability protection. Contribution to a collective registered retirement savings plan upon start. Wellness spending account. Employee assistance program including psychological, financial, and legal support. Access to telemedicine from the beginning of employment. Reimbursement of professional association membership fees. Early vacation program. Hybrid work policy supporting work–life balance. Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pmay4