Telus Digital Solutions Architecture Leader (Alberta)

Shape the future of cloud contact centers at TELUS Digital as a Senior Manager in Solutions Architecture. This remote/hybrid role focuses on creative solutions architecting while engaging with clients. In this key position, you will leverage your expertise in Genesys Cloud CX to create tailored solutions that address today's complex client needs. Overseeing the pre-sales process, you will lead your team in delivering exceptional products while collaborating closely with sales for comprehensive scoping. Key Responsibilities: • Spearhead technical pre-sales initiatives and client workshops • Architect advanced contact center solutions using Genesys Cloud • Collaborate with sales for precise solution proposals • Showcase product demos across different industries • Draft and maintain detailed technical documentation Requirements: • 5+ years in solutions architecture or technical consultancy • Proven skills in Genesys Cloud CX integrations • Familiarity with various CRM and engagement platforms • Strong analytical and problem-solving expertise • Bachelor’s degree in Computer Science or similar Utilize your technical leadership to transform contact center solutions at TELUS Digital. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pmcos