Director of Genesys Cloud Transformations (Alberta)

Join TELUS Digital as the Director of Genesys Practice & Advisory, focusing on transforming customer experience with innovative cloud solutions. This role can be hybrid or fully remote within Canada. As the Practice Leader at TELUS Digital, you will take charge of building and scaling the CCaaS practice based on Genesys Cloud CX. You will drive strategic initiatives across delivery frameworks while ensuring client engagement and satisfaction are at the forefront. Your leadership will empower teams to deliver exceptional outcomes and maintain thought leadership in the industry. Key Responsibilities: • Establish practice strategies aligned with market opportunities • Own solution governance and operational readiness across engagements • Lead innovations in CCaaS implementation methodologies • Guide the expansion of strategic partnerships with Genesys • Advocate for client success through end-to-end transformational leadership Requirements: • 10+ years' experience in contact center technology • 5+ years in P&L; management or delivery roles • Proven capability in leading AI-powered routing and digital channels • Expertise in scaling professional services and solution delivery • Advanced degrees or certifications are highly valued Transform the contact center experience and elevate TELUS Digital’s Genesys offering to current heights. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pmovg