Temporary Customer Service Specialist - UCalgary (Alberta)

Join the University of Calgary as a Full time Temporary Customer Service Specialist focused on Parking and Transportation services. Lead with expertise while managing operational complexities in customer service. This temporary role is available for approximately six months and reports to the Director of Parking and Transportation Services. You will play a critical role in guiding a team, addressing customer inquiries, and making sound operational decisions. Your strong judgment and leadership will enhance the efficiency and effectiveness of services within the department. Key Responsibilities: • Train and mentor staff on customer service best practices • Manage waiting lists and permit issuance processes • Collaborate with team members to resolve operational issues • Analyze statistical reports to inform policy decisions • Provide support for projects enhancing parking services Requirements: • 3-5 years of advanced customer service experience • Strong communication skills and organizational abilities • Knowledge of the parking industry is an asset • Proven ability to handle complex and stressful situations • Experience in data analysis for decision-making Contribute your advanced skills in customer service to the critical operations of UCalgary's Parking and Transportation department. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pn3ax