EPCOR Manager Dispatch 24/7 Operations (Alberta)

Step into the role of Manager Dispatch at EPCOR, based in Edmonton, AB. Oversee 24/7 operations, ensuring effective handling of emergency water and sewer issues while maximizing customer service satisfaction. This full time, permanent position emphasizes accountability for dispatch performance. You will integrate cross-functional efforts to improve operational efficiencies and ensure adherence to safety protocols. Your role will be central to leading a team that responds to emergency calls with empathy and efficiency, making customer trust a priority. Key Responsibilities: • Lead annual operational planning and resource allocation • Manage 24/7 dispatch for water-related emergencies • Ensure compliance with safety legislation and standards • Maintain high service standards through performance metrics • Foster a culture focused on safety and continuous improvement Requirements: • Educational credentials in Business or Engineering • 5+ years in team management roles • Utility industry experience essential • Proven leadership abilities in a unionized setting • Valid Class 5 Alberta Driver’s License required Bring your expertise in dispatch management and commitment to service excellence to EPCOR’s Edmonton operations team. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pn6f5