Manager for Call Centre Operations (Alberta)

Join a dynamic management team in Calgary as the Call Centre Manager at About Staffing. This role focuses on leading Sales and Customer Service teams to drive outstanding results. As Manager, you will support about eight team members, ensuring they meet performance metrics and that customer escalations are handled effectively. Your leadership will drive efficiency and foster a cooperative culture aimed at strategic growth. Key responsibilities also include utilizing CRM tools for data analysis and performance tracking to ensure operational excellence. Key Responsibilities: • Provide leadership and set performance expectations for teams • Oversee customer escalation management practices • Ensure daily operational standards are met consistently • Use CRM systems to generate reports and insights • Mentor team members and support their development Requirements: • Proven leadership in call centre or customer service settings • Experience managing KPIs and performance tracking • Strong skills in resolving customer issues • Familiarity with CRM systems like HubSpot is an asset • Willing to work onsite and during peak seasons Lead performance-driven initiatives while enhancing customer satisfaction in this rewarding management role. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pn6w4