Customer-Focused Technical Support Representative (Alberta)

Enhance customer experiences with your technical skills as a Technical Support Representative. Join Canadian Fiber Optics in supporting internet, Wi-Fi, IPTV, and voice service customers. In this role, you will be an essential part of our team at Canadian Fiber Optics (CFOC), committed to delivering outstanding technical support. As a representative, you’ll troubleshoot service issues, assist with account management, and provide solutions, all while ensuring a positive customer experience. Your ability to explain complex concepts clearly and empathetically will be vital to customer retention and satisfaction. Key Responsibilities: • Deliver customer support through various channels • Diagnose issues and provide appropriate solutions • Document interactions and resolutions in CRM systems • Follow up on open issues proactively • Promote relevant products and service packages Requirements: • At least 3 years in a technical support capacity • Familiarity with IPTV and connectivity services • Excellent written and verbal communication • Solid organizational skills • Ability to work independently and collaboratively Utilize your customer service and technical troubleshooting talents to empower users at Canadian Fiber Optics Corp. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pn8ny