Service Advisor (Northwest Edmonton)

To meet the demand of our growing Service Department, we are searching for an outgoing and experienced Service Advisor to work full-time in our Edmonton location. You as the ideal candidate will have excellent organizational skills and the ability to multi-task with time-sensitive deadlines in a fast-paced environment. As first point of contact for service customers, you will possess strong customer service skills and be able to confidently relay information from service personnel. This posting is for a Monday to Friday rotation, 8 hours daily with rotating Saturday shifts. Responsibilities: Duties and responsibilities of the position include, but are not limited to: - Key point of contact for customers and service personnel in a pleasant and professional manner. - Greet customers and obtains vehicle information. - Schedule customer appointments. - Advise customers about necessary service and routine maintenance. - Electronic processing of accurate and complete work orders. - Provide regular updates to customer throughout the day on progress of repair. - Complete various clerical duties including photocopying, faxing, sorting/filing, etc. - Arrange for billing of services. - Handle customer concerns and elevate when necessary. Employment Qualifications: - Exceptional “Art of Hospitality” customer service skills. - Excellent organizational skills, high standard of professionalism, outstanding written and verbal communication skills, and attention to detail are important characteristics of the successful applicant. - Experience in Heavy Truck, Automotive or related industry is preferred. - Intermediate computer skills (Microsoft Office Suite) and the ability to acclimate to PC-based order entry systems are necessary. - Cummins and/or Paccar warranty experience is an asset. - Must be able to pass a pre-employment medical and criminal record check prior to hiring. What We Offer: - Competitive wages - Comprehensive benefits package including medical, dental, life and RRSP matching - Employee training track through our portals and OEM - Friendly and safe setting with a high level of job satisfaction - State-of-the-art facilities - Employee draws for Edmonton Oilers, Edmonton Elks and Rogers Place events - Employee lunch days, including Summer BBQs - Staff pricing on retail purchases in the Parts Department To Apply please provide your resume and cover letter no later than May 28th 2026. Additional Information: Stahl Peterbilt would like to thank you for your interest but will only contact applicants if they are selected for an interview. Job Types: Full-time, Permanent Benefits: - Company events - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Store discount - Tuition reimbursement - Vision care Experience: - Service Advisor: 3 years (preferred) - heavy duty or automotive industry: 1 year (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2psw2r