Remote Customer Care & Booking Specialist (Alberta)

JEM Cleaning is a growing residential cleaning company serving homeowners in Ontario. We are hiring a dependable and confident Customer Care & Booking Specialist to support our customers during peak season and manage evening and weekend operations year-round. This role combines customer service, scheduling, follow-up, and consultative sales. Schedule Overview This position has two phases: Peak Season (March–May) - Increased daytime hours available - Outbound booking calls to existing customers - Higher call volume and sales activity Remainder of Year (June–February) - Primarily evenings (after 4:30 PM Eastern Time) - Weekend availability required - Inbound calls, follow-ups, booking adjustments, review requests Part-time to start, with additional hours available during busy season. Strong performers may be considered for expanded hours or full-time. Alberta or BC applicants preferred due to time zone alignment. What You’ll Be Responsible For - Answering incoming customer calls - Booking and rescheduling window, eaves, and exterior cleaning services - Calling existing customers to schedule seasonal services - Confidently recommending and closing additional services - Handling customer concerns calmly and professionally - Following up after each completed cleaning - Requesting customer reviews - Accurately entering jobs into our system You will be responsible for maintaining professionalism and smooth operations when the main office is unavailable. Compensation - $18 per hour - Performance bonuses paid per completed booking - Additional bonuses for completed July & August services Typical total earnings: - Peak season: approximately $22–$30/hour - Off-peak: approximately $20–$25/hour Bonuses are paid on completed services only. What We’re Looking For - Explicit, confident phone communication - Comfortable closing bookings and recommending services - Calm and professional when handling concerns - Organized and detail-oriented - Able to follow systems and processes - Reliable home workspace and stable internet Customer service and phone sales experience preferred. This Role Is Ideal For Someone Who: - Is dependable and steady - Enjoys both service and consultative sales - Is available for flexible hours during peak season - Prefers structured, professional work Job Type: Part-time Pay: $18.00-$25.00 per hour Expected hours: 9 – 20 per week Application question(s): - Do you have at least 1 year of phone-based customer service or sales experience? - Are you comfortable confidently asking for the booking and handling objections over the phone? - Are you willing to follow strict pricing guidelines and not offer discounts without management - Are you available for: Evening shifts aligned with Eastern Time Regular weekend shifts Increased daytime hours during March–May - Do you have a quiet, dedicated workspace and reliable high-speed internet suitable for professional phone calls? - Are you comfortable working in a structured role that includes repetitive calling and detailed scheduling tasks? Experience: - customer serv: 1 year (required) Work Location: Remote Apply on Kit Job: kitjob.ca/job/2pt0fw