Receptionist/Administrator (St. Albert)

About us We are a professional, agile, and cutting-edge multi-disciplinary wellness clinic dedicated to our core mission: making the world healthier. Our modern office setting fosters a friendly, supportive atmosphere where employee well-being is a priority. We offer a comprehensive suite of therapeutic modalities, including Acupuncture/TCM, Osteopathy, Physiotherapy, Massage Therapy, and specialized weight loss programs. We are looking for an energetic, motivated individual who thrives in a fast-paced environment to support our busy clinical team and management. This position currently requires coverage for Saturday shifts, with the schedule evolving as follows: - Immediate – August: Casual / On-Call. Initial training and weekend/Saturday shift coverage, with occasional weekday shifts on an as-needed basis. - September: Transition. Your hours will increase as you work closely with our current front-desk team member to smoothly take over regular duties. - October Onward: Maternity Leave Cover. You will transition into regular weekly scheduled shifts (including Saturdays) for the duration of the maternity leave coverage. Key Responsibilities Client Experience & Front Desk Operations - Greet and assist clients and team members in a calm, welcoming, and consistently professional manner. - Answer incoming calls, handle client inquiries, and diligently manage voicemail messages. - Ensure all clients accurately complete their intake forms prior to their initial appointments. - Schedule, confirm, and optimize appointments according to both client and therapist needs. Financial & Administrative Support - Create invoices, process client payments, and track reimbursements/payments from insurance companies. - Perform daily bookkeeping audits to ensure cash balances and Jane system billing reports are perfectly accurate. - Assist senior management with administrative details, including organizing expense receipts, filing, and maintaining internal databases. - Use clinic computers to enter data, schedule meetings, and generate routine operational reports. Clinic Care & Maintenance - Keep the main entrance, waiting area, and reception desk clean, organized, and inviting. - Manage clinic laundry throughout the day to keep operations moving smoothly. - Monitor and restock essential facility supplies (toilet paper, paper towels, hand soap). - Keep track of inventory and order office/clinic supplies as needed. Qualifications & Skills - Availability: Must be available to work Saturdays. Regular commitment to Saturday shifts is required for both the current casual phase and the upcoming maternity cover contract. - Experience: Previous experience performing clerical duties in a busy office setting is preferred. Experience with the Jane app or medical billing software is a major asset. - Work Ethic: Ability to work independently, multitask efficiently, and stay detail-oriented under pressure. - Demeanor: Possess strong emotional intelligence; able to handle stressful or busy situations with a calm, objective, and professional attitude. Job Details - Job Type: Casual (Transitioning to Temporary Part-Time/Full-Time Contract) - Shifts: Saturdays required, with expanding weekday shifts starting in the fall. - Location: St. Albert, AB - Benefits: On-site parking, staff discounts, and access to clinic wellness programs. Benefits: - Flexible schedule - On-site parking Flexible language requirement: - French not required Pay: $18.00-$21.00 per hour Benefits: - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2ptdjk