Case Management System Lead (Airdrie) (Alberta)

Roles and Responsibilities Acquire and maintain a working knowledge of the RVSS and its business environment. Lead the design, development and maintenance of reporting systems and dashboards that align with data collection, analysis and reporting requirements. Act as the Case Management system expert by providing advice and support to RVSS team members. Develop and document consistent approaches to the efficient utilization of the Case Management system and other software. Carry out analysis of RVSS data using a variety of statistical and analytical methods including modelling to support evidence‑based decision making and quality improvement. Coordinate and support Case Management system application testing. Develop and oversee a quality assurance process to ensure consistent use and standardization including regular audits. Develop and maintain training materials including but not limited to manuals, virtual modules, in‑services. Develop and oversee training for RVSS staff and provide supplemental support. Review Case Management system data to ensure compliance. Support Case Management system optimisation including training on advanced features and promoting process standardisation and efficiency within the RVSS. Create custom reports in the Case Management System to assist operations, including performance of staff and management of capacity and demand. Recommend strategies, policies and procedures based on assessment and anticipation of organisational needs. Qualifications Minimum of 2 years of experience with case management systems or electronic medical records (or similar). Experience in project management and implementation. Experience in providing system application support. Proficiency in Excel, including pivot tables. Experience using SQL to extract, collate, and manipulate data from various sources and databases. Assets Demonstrated experience in initiating and leading a team through change, including coaching, engaging and supporting team members. Familiarity with legislation, government operations, systems, and structures as they apply to the provision of victim services in Canada. Knowledge of performance measures, data collection and programme evaluation. Experience in developing operational plans and policies. Strong organisational skills that align with time‑management skills and the ability to efficiently set and meet priorities. Highly developed written and verbal communication skills with the ability to be confident, clear, respectful and sensitive. Strong interpersonal skills, with the ability to build positive and collaborative working relationships with stakeholders, individuals and teams. Demonstrated ability to achieve results in the context of a respectful, inclusive and service‑mindful style. Other Requirements Enhanced criminal record check for vulnerable sector is required (current and clear, completed within 90 days of hire date). RCMP security clearance (reliability check) may be required. Valid Class 5 driver’s licence (or provincial equivalent). Driver’s Abstract. Location The Case Management System Lead will be working at one of the regional locations with option for approved remote/hybrid work. Travel to various communities may be required. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pwvdd