Guest Services & Box Office Representative (Seasonal/Casual/ …, St. Catharines

Position Summary As a front-line customer service member of the Box Office & Guest Services Department, the representative is responsible for assisting and directing guests into and around the facility during events. When working in the Box Office, the representative is responsible for ticket sales for events and providing excellent customer service. Events can include hockey games, concerts, banquets, basketball games, etc. Representatives will be responsible to learn both roles, and be scheduled for shifts as needed, based on business needs and requirements. Essential Duties and Responsibilities - Proactively and enthusiastically greeting and welcoming all guests. - Implementing Meridian Centre House Policies & Procedures in a professional, pro-active, and diplomatic manner. - Responding immediately and effectively to emergency situations, such as medical or security, etc., utilizing a thorough knowledge and understanding of Meridian Centre Emergency Procedures and Protocols. - Maintaining a safe and enjoyable environment by informing and directing guests with respect to safety & comfort. - The flexibility to work a varied schedule which will include days, evenings, and weekends. Guest Services Representative: Following detailed instructions from Supervisors, the representative must always conduct themselves in a manner that upholds health and safety regulations, ensuring events will run as safely and efficiently as possible. - Responsible for specific job duties for any and all of the additional positions: - Ticket Taker – scanning tickets at the points of entry into the facility, etc. - Usher – assisting guests with locating their seats inside the arena; assisting with finding amenities withing the building; assisting guests with limited mobility or other special needs to and from their seats, etc. - Access/Crowd Control – moving crowds along, directing foot traffic, ensuring safety of the guests, etc. - Ensuring the safety, security, and enjoyment of all guests at all times. - Informing and directing guests, both inside and outside of the facility, with respect to safety. - Responding immediately, effectively, and diplomatically to address any breaches to the Meridian Centre Alcohol Management Procedures (assisting Food & Beverage Team Members when and where required). - Other duties as assigned. Box Office Representative: Following detailed instructions from Supervisors, the representative must always conduct themselves in a manner that upholds health and safety regulations, ensuring events will run as safely and efficiently as possible. - Assisting guests in the choosing of seating and the purchasing of requested tickets through Ticketmaster Host and Block Tickets. - Responding promptly, efficiently, and courteously to guests’ questions and needs, regarding service or assistance. - Keeping an accurate daily balance sheet of all cash received and the number of tickets sold. - Balancing sales and cash register float(s), submitting cash deposit to Supervisor or Box Office & Guest Services Coordinator for audit. - Handling the “Will Call” window according to standard procedures. - Routine daily cleaning of the Box Office and surrounding areas. - Performing various clerical duties including, but not limited to, Box Office records and reports, as assigned. - Other duties as assigned. Knowledge, Skills, and Experience While any experience as a customer service representative is considered an asset, the representative must possess the following: - An outgoing and friendly personality. - Strong verbal communication skills. - Basic computer skills, including an understanding of Microsoft Office Suite (Word, Excel, Outlook, etc.). - Ability to handle cash transactions, maintaining accuracy at all times. - Ability to work in an organized manner, with great attention to detail. - Ability to work efficiently in a fast-paced environment; - The ability to approach guests on all matters. - Must have a flexible, adaptable, and positive attitude and work ethic. - A good sense of direction, and the ability to relay directions accurately and simply to guests. - The ability to enforce building policies. - Comfort with minor conflicts, an ability to resolve those conflicts quickly, efficiently, and in a calm manner, and an understanding of when to notify a supervisor should the situation require assistance. - An ability to take and follow direction from the Supervisor, Box Office & Guest Services Coordinator, and/or Ticketing Manager. - An ability to work well in a team environment, as well as independently with minimal supervision. - The ability to perform under pressure and execute their responsibilities in a maximum crowd capacity during events. - Excellent and highly respectful customer service skills and the ability to interact appropriately with the public, especially when encountering conflict situations. - The ability to respond to emergency situations in a calm and effective manner, informing supervisors and management team of the situation immediately. - The flexibility to work a varied schedule which will include days, evenings, and weekends. - An understanding and a respect of general Health & Safety practices, as well as the Meridian Centre’s H&S; Policy. Working Conditions & Physical Demands The physical demands described here are representative, not all-inclusive, of those that the Guest Services Representative & Box Office Representative will encounter as they successfully perform the essential functions of this job. - This position requires the employee to work inside and outside the building in all types of climate and weather. - There is not a set schedule for this department. Hours are casual and are based on the number and type of scheduled events. - The use of close vision is required for review of information on a PC monitor, as well as hard copy output. - The use of hands is required to type for periods of time on a PC, and to count coins and/or currency. - The hours are diverse and can include day, evening, and weekend shifts. - The employee is regularly required to stand and/or walk for long periods of time. - The employee may be required to sit, lift and/or bend for periods of time. - The employee may be required to lift and/or move up to 25 pounds. - The employee is required to follow WHMIS practices and guidelines as well as provincial Health and Safety regulations at all times. - Personal Protective Equipment (PPE), such as a reflective vest, must be worn at all times where required. Confidential Information Due to the sensitive and competitive nature of the entertainment industry it is necessary to ensure that correct information is released to the public and that sensitive information is not discussed. Please refer to the Confidential Information Policy in the Welcome to the Team Handbook. Additional Information Legends Global/Meridian Centre is an Equal Opportunity employer, and encourages women, minorities, individuals with disabilities, and other protected groups to apply. Legends Global/Meridian Centre acknowledges any accommodations required by qualified applicants until the point of undue hardship. Pay: $17.85 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2p0476